As a licensed money services business, HeroRemit and its banking partners are required to comply with government-mandated verification requirements, which include validating customers' personal information.
For your safety and convenience we will use information that you provide to verify your identity electronically. However, in some cases we may ask for additional documentation, such as your ID, a bank statement, or official piece of mail.
In some cases we may ask about the nature of your remittance. This information gives us a better understanding of who you are sending money to and your reason for using Remitly. This understanding not only allows us to meet our regulatory obligations, but also, more importantly allows us to continually improve our service to you.